Emergency contacts and procedures
What to do in an emergency at a storage site.
Know what to do if you encounter an emergency at a storage site.
Emergency contacts
- Police, Fire, Ambulance: 999
- Non-emergency police: 101
- Your provider's emergency number (in your booking)
- Barn & Bay urgent line: In the app under 'Emergency Support'
Emergency procedures
- 1
Ensure your safety first
Remove yourself from immediate danger.
- 2
Call emergency services if needed
For fires, injuries, or crimes in progress, call 999.
- 3
Contact the provider
Alert them to the situation using their emergency number.
- 4
Report to Barn & Bay
Use the emergency support feature in the app or website.
- 5
Document everything
Take photos and notes once safe to do so.
Never
Never put yourself at risk to protect a vehicle. Your safety is more important.
Frequently asked questions
What if I can't reach the provider?
Contact Barn & Bay directly. We have 24/7 emergency support.
Will my vehicle be secure after an incident?
We'll work with the provider to ensure your vehicle is secured as quickly as possible.