1. Introduction

This Privacy Policy explains how Smart Ventures Group Ltd, trading as Barn & Bay ("we", "us", or "our"), collects, uses, and protects your personal information when you use our website and services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and contact details
• Account login credentials
• Vehicle registration and details
• Payment information (processed securely by Stripe)
• Business information (for Providers)
• Communications with us and other users

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Process bookings and payments
• Communicate with you about your account and bookings
• Send marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure platform security

4. Data Sharing

We share your information only as necessary to provide our services:

• With Providers (for Guests making bookings)
• With Guests (for Providers receiving bookings)
• With payment processors (Stripe)
• With service providers who assist our operations
• As required by law

5. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

8. Contact Us

For privacy-related enquiries or to exercise your rights, contact us at:

Data Protection Officer
Smart Ventures Group Ltd
Trading as Barn & Bay
Email: privacy@barnandbay.co.uk