If your vehicle or property has been damaged, follow these steps to make a claim.
Immediate steps
- Document the damage with photos from multiple angles
- Note the date and time you discovered it
- Don't attempt repairs until the claim is processed
- Report to the other party through the platform
- 1
Report the damage
Go to your booking and select 'Report damage'.
- 2
Complete the claim form
Describe what happened, when you noticed it, and upload all photos.
- 3
Provide repair estimates
Get quotes from reputable repairers for the damage.
- 4
Submit additional evidence
Include any witness statements or before/after photos.
- 5
Await assessment
Our team will review and respond within 5 working days.
Time limit
Damage claims must be submitted within 14 days of discovery or booking end, whichever is sooner.
Frequently asked questions
Who pays for repairs?
Depending on fault and evidence, repairs may be covered by the other party, their insurance, or Barn & Bay Protection.
What if the other party disputes my claim?
The case goes to our resolution team who will make a fair decision based on evidence.