If something isn't right, we want to know. Here's how to report issues.
What to report
- Damage to your vehicle
- Safety concerns at a site
- Provider or guest misconduct
- Listing not as described
- Suspicious activity
- Access problems
- 1
Document the issue
Take photos, note dates and times, save any relevant messages.
- 2
Report through the platform
Go to your booking and select 'Report a problem'.
- 3
Choose a category
Select the type of issue you're reporting.
- 4
Provide details
Describe what happened and upload any evidence.
- 5
Submit
We'll acknowledge within 24 hours and investigate promptly.
Urgent issues
For emergencies or criminal activity, contact the police first, then report to us.
Frequently asked questions
What happens after I report?
Our trust and safety team reviews all reports and may contact you for more information.
Can I report anonymously?
For booking-related issues, we need to know who you are. You can request your identity be protected from the other party.