My booking isn't showing in my account

If you've completed a booking but can't see it in your dashboard, there are a few things to check.

Common causes

• Payment is still processing
• You're logged into a different account
• The booking is under a different email address
• The page needs refreshing

1. 1

   Check your email

   Look for a booking confirmation. If you received one, your booking exists in our system.

2. 2

   Verify your account

   Ensure you're logged into the same account used during booking.

3. 3

   Check payment status

   Review your bank statement to confirm the payment was successful.

4. 4

   Contact support

   If the booking still doesn't appear after 30 minutes, contact our team with your confirmation email.