Understanding access instructions
What to expect when you receive access details for your storage location.
After booking, your provider will send detailed access instructions. Here's what to expect and how to prepare for your first visit.
Typical access information
- Full site address with postcode
- Gate or entry codes
- Operating hours (if applicable)
- Contact number for on-site help
- Specific directions or landmarks
- Parking instructions for drop-off
Security first
Never share access codes publicly. If you suspect your codes have been compromised, contact the provider immediately.
First visit tips
- 1
Arrive during daylight if possible
This makes it easier to navigate unfamiliar sites and locate your specific space.
- 2
Bring your booking confirmation
Some sites require proof of booking, especially for first-time access.
- 3
Take photos
Document your vehicle's condition before leaving it. This protects both you and the provider.
- 4
Test the locks
Ensure you can operate any locks or barriers independently before leaving.
Frequently asked questions
What if I lose my access codes?
Contact the provider through the messaging system. They can resend or reset your codes.
Can someone else access my vehicle?
You can add authorised users through your booking settings. They'll receive their own access credentials.