Our community thrives when everyone treats each other with respect and honesty.
Expected behaviours
- Communicate clearly and promptly
- Be honest in listings and reviews
- Respect property and privacy
- Follow agreed access arrangements
- Report problems constructively
- Pay on time and honour bookings
Prohibited behaviours
- Discrimination of any kind
- Harassment or threatening behaviour
- Fraudulent listings or fake reviews
- Illegal activities
- Deliberately damaging property
- Circumventing platform fees
Violations of community standards may result in warnings, suspension, or permanent removal from the platform.
Frequently asked questions
What if someone violates standards?
Report through the platform. All reports are reviewed by our trust and safety team.
Can I see someone's violation history?
No, but ratings and reviews provide insight into past behaviour.
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