Payments
Billing cycles, refunds, payment methods, invoices, and pricing queries.
10 articles
Accepted payment methods
An overview of all payment options available when booking storage on Barn & Bay.
Understanding billing cycles
How monthly billing works and when you'll be charged for your storage.
What to do if a payment fails
Steps to take when your monthly storage payment doesn't go through.
How to request a refund
The process for requesting a refund for your storage booking.
Downloading invoices and receipts
How to access and download your payment history and invoices.
Understanding storage pricing
How providers set their prices and what's included in the quoted rate.
VAT and business accounts
Information about VAT charges and setting up a business account.
Security deposits explained
When deposits are required, how much they are, and when they're returned.
Disputing a payment
How to raise a dispute if you believe you've been incorrectly charged.
Managing payment reminders
How to set up and customise payment reminder notifications.