How to request a refund

Refund requests are handled through your dashboard. Here's how to submit one and what to expect.

Eligible refunds

• Cancellations within the cooling-off period
• Provider-initiated cancellations
• Overcharges or duplicate payments
• Service not as described
• Early booking termination (prorated)

1. 1

   Go to your booking

   Open your dashboard and select the booking in question.

2. 2

   Select 'Request refund'

   You'll find this option under the booking actions menu.

3. 3

   Choose your reason

   Select the most appropriate reason from the dropdown.

4. 4

   Provide details

   Add any supporting information or evidence that may help your case.

5. 5

   Submit request

   Our team will review and respond within 3 working days.