What to do if a payment fails
Steps to take when your monthly storage payment doesn't go through.
Payment failures can happen for various reasons. Here's how to resolve them quickly and keep your booking active.
Common causes
- Insufficient funds
- Expired card details
- Card blocked for online payments
- Bank security checks
- Incorrect billing address
What happens next
- 1
You'll receive an email
We'll notify you immediately if a payment fails, with a link to update your payment method.
- 2
3-day grace period
You have 3 days to resolve the issue before your booking is affected.
- 3
Automatic retry
We'll attempt to process the payment again after 24 hours.
- 4
Update payment method
Log in and add a new card or check your existing payment details.
Booking suspension
If payment isn't received within 7 days, your booking may be suspended and access restricted.
Frequently asked questions
Will I be charged late fees?
No, we don't charge late fees. However, continued non-payment will result in booking cancellation.
Can I pay manually?
Yes, go to your booking and select 'Pay now' to process the payment immediately.