What to do if verification fails
Troubleshooting steps when verification doesn't complete successfully.
Verification can occasionally fail. Here's how to resolve common issues.
Common failure reasons
- Blurry or poorly lit document photos
- Document expired or damaged
- Face doesn't match document photo
- Document type not accepted
- Technical issues during upload
- 1
Check the error message
Read the specific reason provided for the failure.
- 2
Review your documents
Ensure they're valid, clear, and match the accepted types.
- 3
Retry with better photos
Use good lighting and ensure all text is legible.
- 4
Try a different document
If one document fails repeatedly, try an alternative.
- 5
Contact support
If issues persist, our team can help manually verify.
There's no penalty for failed verification attempts. Take your time to get it right.
Frequently asked questions
How many times can I retry?
You can retry verification as many times as needed.
My document is valid but keeps failing
Contact support with a clear photo of your document for manual review.