Cancellation policies for providers
Setting your cancellation policy and handling guest cancellations.
3 min readUpdated 8 Jan 2025
As a provider, you can set your cancellation policy to suit your business needs.
Policy options
- Flexible: Full refund up to 48 hours before start
- Moderate: Full refund up to 7 days before start
- Strict: Full refund up to 14 days before start, 50% thereafter
Our recommendation
Moderate policies balance guest flexibility with provider protection and attract the most bookings.
Provider cancellations
If you need to cancel a confirmed booking, do so as early as possible. Repeated cancellations affect your search ranking and may result in account review.
Frequently asked questions
Can I change my policy mid-booking?
Policy changes only apply to new bookings, not existing ones.
What if there's an emergency?
Contact support immediately. We can help manage guest communication and refunds in genuine emergencies.
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