Handling issues with guests
How to resolve problems and protect your space as a provider.
Most bookings go smoothly, but here's how to handle issues when they arise.
Common issues
- Vehicle left beyond booking end date
- Damage to your property
- Guest breaking access rules
- Unresponsive guests
- Payment disputes
Resolution steps
- 1
Document everything
Take photos and keep written records of any issues.
- 2
Contact the guest
Try to resolve directly through platform messaging first.
- 3
Escalate to support
If direct resolution fails, open a support ticket with your evidence.
- 4
Use the resolution centre
For damage claims or disputes, submit through our formal process.
Avoid direct action
Never remove or interact with a guest's vehicle without going through proper channels.
Frequently asked questions
What if a vehicle is abandoned?
Contact support. We have a formal process for dealing with abandoned vehicles.
Can I ban problem guests?
Yes, you can block specific guests from booking with you in the future.