Communicating with providers
Best practices for messaging providers before and during your booking.
3 min readUpdated 12 Jan 2025
Good communication leads to better storage experiences. Here's how to get the most from provider messaging.
Before booking
- Ask specific questions about the space
- Confirm access arrangements
- Discuss any special requirements for your vehicle
- Request additional photos if needed
During your booking
- Notify the provider of any planned visits
- Report issues promptly
- Keep communication on the platform for your protection
Stay on platform
For your security, all communication should happen through Barn & Bay messaging. Avoid sharing personal contact details.
Frequently asked questions
How quickly should providers respond?
Most providers respond within 24 hours. Super Host badges indicate particularly responsive providers.
Can I call providers directly?
Phone contact is available after booking confirmation for urgent matters only.
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