Account suspensions happen when we detect policy violations or security concerns.
Common reasons
- Payment defaults
- Community guideline violations
- Fraudulent activity suspected
- Multiple accounts detected
- Security concerns
Resolving suspensions
- 1
Check your email
We'll have sent details about why your account was suspended.
- 2
Resolve the issue
If it's a payment issue, update your payment method. For violations, acknowledge and commit to the guidelines.
- 3
Submit an appeal
Use the link in the suspension email to submit an appeal.
- 4
Wait for review
Appeals are reviewed within 5 working days.
Attempting to create new accounts while suspended may result in permanent ban.
Frequently asked questions
Will my bookings be cancelled?
Active bookings may be affected. Our team will communicate next steps.
Can I get a refund if suspended mid-booking?
Refunds depend on the reason for suspension. Contact support for your specific case.
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